Our values

Our purpose, belief and values

The fundamental purpose of the CMJ is to facilitate trade between suppliers and retailers and to support independent retailers to optimise their consumer market.

We believe that the High Street – and independent retailing as a part of it – is important to maintaining the stability of the socio-economic equilibrium. Maintaining this equilibrium requires proactive support. In 1980, the formation of the CMJ took with it the responsibility for supporting independent retailing. Today that still stands.

We believe that as a group, the more we come together, the stronger we are. We believe that we can provide the business model that enables an independent business to perform, operate and succeed significantly better within our group than it could have outside, today and into the future. We are individually strong, together we thrive.

Our purpose, belief and values

How we work together and support each other within the business is vital. We have core values that all team members are mindful of in their work which empower our purpose and beliefs.

Latest on social media:

The CMJ will be exhibiting at the @uknaj Summit –

The CMJ will be exhibiting at the @uknaj Summit - come and visit our friendly team on Sunday 12 June to find out more about the benefits of being a member of the CMJ.

We will also be attending the Gala Dinner for the NAJ Awards, where we are sponsoring Supplier of the Year.

#NAJSummit #networking #CMJ

Wash away those Monday blues by checking out these

Wash away those Monday blues by checking out these stunning #diamond pieces from #CMJ suppliers @mapleleafdia @world.shiner @tjw_ltd and @hayes_and_lake 💎

#shinebrightlikeadiamond #diamondjewellery #diamondsuppliers #diamonds #tennisbracelet #diamondring

Is your customer service meeting your customer's e

Is your customer service meeting your customer's expectations? It's #FactFriday and here are some results on a report done by McKinsey on customer service via social media:

✨ In October 2021, there were 4.6 billion social media users worldwide, with 13 new users signing up every second. Social media is fast becoming a primary channel of communication for many.

✨ One survey found that when consumers have a bad experience, 50% will complain publicly on social media. And if they don’t receive an answer at all, 81% won’t recommend that company to their friends.

✨Customers spend 20% - 40% more with companies that respond to customer service requests on social media.

✨ One recent study found that 40% of consumers expect brands to respond within the first hour, and 79% expect a response in the first 24 hours. However, there is a wide gap between customer expectations and company performance. Only around 50% of businesses are currently meeting service response time expectations.

✨ Companies that don’t respond to customers on social channels are losing customers year after year, with a 15% higher churn rate versus businesses that do respond.

#customerservice #socialmedia #retail #digitalretail

Three of the world’s largest and most prestigiou

Three of the world’s largest and most prestigious independent jewellery buying groups, the Company of Master Jewellers, Independent Jewelers Organization (@ijo_hq) and Nationwide Jewellers (@nationwidejewellers), have collaborated to form the @globaljewellersnetwork. Collectively, the three groups cover nine countries and represent over 1,500 independent jewellery stores across the globe.

The Global Jewellers Network plans to have face-to-face meetings at international jewellery fairs and at events conducted by the three groups, with the first face-to-face meeting scheduled for September 2022 in Antwerp, Belgium.

The Company of Master Jewellers’ Managing Director, Emmet Cummins, said: “The CMJ hugely admires what Nationwide Jewellers and the Independent Jewelers Organization have achieved in their respective markets. As a combined leadership group, we have agreed to regular Zoom calls so that we can discuss specific topics and share the learnings from initiatives so that we all evaluate their suitability for our members. There are a number of areas where both organisations are considerably more established and advanced, and this is of great interest to the CMJ.”

Read the full story on our news site or click on the link in our story. 💎 #masterjewellers #buyinggroup #jewellerybuyinggroup #jewellery #independentjeweller #independentretail #independentjewellers #jewelleryindustry #jewelleryindustrycollaboration #globaljewellersnetwork

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