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The Value of Repairing Jewellery and Watches: A Jeweller’s Perspective

The Company of Master Jewellers (CMJ) understands the significance of jewellery and watches not just as beautiful adornments, but also as treasured heirlooms with sentimental value. In this blog, we delve into the often-underestimated benefits of offering repair services for jewellery and watches, shedding light on why this aspect of the business holds vast value.

Preserving Sentimental Value
Jewellery and watches often hold deep sentimental value for their owners. Whether it’s an engagement ring passed down through generations or a cherished timepiece with emotional significance, these items carry stories and memories. By offering repair services, jewellers can help customers preserve and continue the legacy of their beloved pieces. Whether it’s resizing a ring, restringing a bracelet, or restoring a vintage watch, the ability to breathe new life into these items is a priceless service.

Enhancing Customer Loyalty
In the fast-paced world of retail, building and maintaining customer loyalty is paramount. Providing repair services for jewellery and watches not only meets the practical needs of customers but also develops a sense of trust and reliability. When a customer trusts a jeweller to handle the repair of their cherished possessions, it lays the foundation for a long-term relationship. Additionally, satisfied customers are likely to recommend the jeweller to friends and family, contributing to positive word-of-mouth marketing.

Diversifying Revenue Streams
While the sale of new jewellery and watches is undoubtedly a core aspect of the business, offering repair services presents an additional revenue stream. In some cases, customers may opt for repairs and restoration instead of purchasing new items, especially when dealing with heirlooms or high-quality pieces. By diversifying services to include repairs, jewellers can tap into a segment of the market that may not be actively seeking new purchases but values the preservation and maintenance of existing possessions.

Showcasing Expertise and Craftsmanship
The art of jewellery and watch repair requires a high level of skill, precision, and craftsmanship. By showcasing expertise in this area, jewellers can position themselves as authorities in the industry. Customers are likely to appreciate and seek out professionals who demonstrate talent in handling intricate repairs and restorations. This expertise not only adds to the reputation of the jeweller but also elevates the perceived value of their offerings.

Grasping Marketing Opportunities
Incorporating repair services into a jeweller’s business presents unique marketing opportunities. From promoting “repair clinics” or workshops to offering before-and-after showcases of restored pieces on social media platforms, jewellers can engage their audience and highlight their capabilities. As the industry embraces digital channels, leveraging engaging content around repair services can further enhance the brand’s visibility and appeal.

In conclusion, the benefits of offering repair services for jewellery and watches extend far beyond the immediate revenue generated. Jewellers can enrich their businesses and solidify their positions as trusted guardians of cherished possessions.

At the CMJ, we recognise the importance of these aspects and encourage our members to explore the realm of repair services to enhance their businesses and deepen connections with customers. Did you know we support our retail members by providing free POS to promote repair services. We continue to celebrate the artistry and significance of jewellery; we invite jewellers to embrace the value of repairing and restoring these timeless treasures.





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