George Moss - Company of Master Jewellers (CMJ)

George Moss

July 26, 2018

140 High Street, Uckfield, East Sussex, TN22 1QR, UK
www.georgemossjewellers.com » | 01825 764004

D Barker & Son

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March 28, 2022

Latest on social media:

Wash away those Monday blues by checking out these

Wash away those Monday blues by checking out these stunning #diamond pieces from #CMJ suppliers @mapleleafdia @world.shiner @tjw_ltd and @hayes_and_lake 💎

#shinebrightlikeadiamond #diamondjewellery #diamondsuppliers #diamonds #tennisbracelet #diamondring

Is your customer service meeting your customer's e

Is your customer service meeting your customer's expectations? It's #FactFriday and here are some results on a report done by McKinsey on customer service via social media:

✨ In October 2021, there were 4.6 billion social media users worldwide, with 13 new users signing up every second. Social media is fast becoming a primary channel of communication for many.

✨ One survey found that when consumers have a bad experience, 50% will complain publicly on social media. And if they don’t receive an answer at all, 81% won’t recommend that company to their friends.

✨Customers spend 20% - 40% more with companies that respond to customer service requests on social media.

✨ One recent study found that 40% of consumers expect brands to respond within the first hour, and 79% expect a response in the first 24 hours. However, there is a wide gap between customer expectations and company performance. Only around 50% of businesses are currently meeting service response time expectations.

✨ Companies that don’t respond to customers on social channels are losing customers year after year, with a 15% higher churn rate versus businesses that do respond.

#customerservice #socialmedia #retail #digitalretail

Three of the world’s largest and most prestigiou

Three of the world’s largest and most prestigious independent jewellery buying groups, the Company of Master Jewellers, Independent Jewelers Organization (@ijo_hq) and Nationwide Jewellers (@nationwidejewellers), have collaborated to form the @globaljewellersnetwork. Collectively, the three groups cover nine countries and represent over 1,500 independent jewellery stores across the globe.

The Global Jewellers Network plans to have face-to-face meetings at international jewellery fairs and at events conducted by the three groups, with the first face-to-face meeting scheduled for September 2022 in Antwerp, Belgium.

The Company of Master Jewellers’ Managing Director, Emmet Cummins, said: “The CMJ hugely admires what Nationwide Jewellers and the Independent Jewelers Organization have achieved in their respective markets. As a combined leadership group, we have agreed to regular Zoom calls so that we can discuss specific topics and share the learnings from initiatives so that we all evaluate their suitability for our members. There are a number of areas where both organisations are considerably more established and advanced, and this is of great interest to the CMJ.”

Read the full story on our news site or click on the link in our story. 💎 #masterjewellers #buyinggroup #jewellerybuyinggroup #jewellery #independentjeweller #independentretail #independentjewellers #jewelleryindustry #jewelleryindustrycollaboration #globaljewellersnetwork

It's #WatchWednesday and @rotarywatches has introd

It's #WatchWednesday and @rotarywatches has introduced new additions to its classic Windsor collection.

Classic dress watches are must-have pieces in any #timepiece collection. Rotary’s Windsor family embodies grace and timelessness: perfect attributes for an elegant #accessory.

The latest launch of Windsor watches revisits sophisticated traits and upgrades them to introduce more choice in this staple range. #Watches

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